Frequently Asked Questions
Everything you need to know about your Radical Yes journey.
What is the fit like for your footwear?
Most of our shoes run true to size, but we recommend checking the specific 'Fit Notes' on each product page. If you are between sizes, we generally suggest sizing up for our closed-toe styles.
How long does shipping take?
Orders are processed within 1-2 business days. Domestic standard shipping typically takes 3-5 business days, while international orders can take 10-15 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all full-priced items. Products must be in original, unworn condition with all packaging intact. Please note that 'Final Sale' items cannot be returned or exchanged.
Where are your products made?
We pride ourselves on ethical production. Our collections are designed in Melbourne and crafted by boutique manufacturers in China and Taiwan who specialize in small-batch, high-quality artisanal footwear.
Do you offer vegan-friendly options?
Yes! We have a dedicated range of 'Vegan Friendly' styles made from high-quality synthetic materials and textiles. You can filter by 'Vegan' in our navigation menu.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services including Afterpay and Klarna.